Inside sales representative
- locatie:9200 DENDERMONDE
- Contracttype:vaste job
- werkervaring:1-2 jaar
- Laatste aanpassing:16/09/2020 11:21
- You analyze and respond to inbound renewal requests while balancing ease-of-processing with urgency.
- You convince customers to keep renewing their yearly subscriptions via email, chat or (video) phone.
- You retain, as our ambitious goal, 100% of our customers by following up on all missed renewals.
- You collaborate closely with the Sales and Support team to ensure a positive experience for all of our customers.
- You spot up-sell and cross-sell opportunities while being in contact with IT professionals, managers and purchasers and forward them to the assigned Sales reps.
- You use Salesforce as the single system of record to streamline and optimize your daily operations.
- You share ideas about improving our renewal process for the future, as well as the experience our customers receive.
- You are one of the first dedicated colleagues in our newly created and fast-growing renewal team reporting to the renewals team lead.
Wat zoeken we?
You are someone who:
- puts the customers first
- has a commercial mindset and wants to win
- is dynamic, committed, hands-on and passionate
- communicates fluently and in a friendly manner
You have a(n)
- good sense of motivation and enthusiasm to be(come) an expert and share my knowledge with new colleagues
- thorough knowledge of written and spoken English (CEFR B2) to correspond with customers all over the world
- active interest in IT
- strong focus on details
Are you going for gold?
- Fluent in Spanish, Portuguese or other languages?
- A background in renewal sales or customer service?
- Experience with the world of E-commerce and/or Salesforce?
- Advanced IT working knowledge?
Wat bieden we?
What do they offer you?
- Growing along with a fast-growing scale-up
- Variation, challenges and responsibility
- Easygoing teamwork
- Internal and external training
- Competitive wage
- Interesting bonus
- Non-statutory benefits
- Flexible working hours
- Indoor pool, foosball tables, pool tables, arcade
- Various company events
- Central & convenient office location