Customer Service Administrator

  • locatie:2820 BONHEIDEN
  • jobcategorie:Administratie
  • Contracttype:interimjob met optie vast werk
  • werkregime:voltijds
  • werkervaring:geen ervaring
  • Laatste aanpassing:
    23/08/2021 11:27

We are looking for a Customer Service Administrator for a company located in Bonheiden. This company is the leading provider of control and automation systems for homes, offices, schools, hospitals, hotels and more.

You will support the Order Fulfilment & Customer Support Department, working from the HQ for EMEA in Belgium. In this role, you will work as a part of a Customer Service team to interact with the customers in a fast-pace and solution-based environment to ensure customer satisfaction.

Your main tasks:

  • Create new sales orders in a timely manner; verify order and item information for accuracy and completeness by reviewing quote and purchase order
  • Review orders daily for product availability to ensure timely delivery according to customer's expectation
  • Review daily and weekly open order reports and coordinate with internal departments to resolve any open order issues and communicate with customers and sales team
  • Maintain and grow the relationship with existing and new customers by monitoring their daily activity, following up on their interactions and resolving any issues
  • Provide information to dealers such as order status, pricing, product availability and shipping information
  • Be the commercial administrative key person for customers
  • Resolve customer credit issue with the Finance team

Wat zoeken we?

  • Excellent knowledge of Dutch and English, other languages are an added value
  • Bachelor’s degree or equivalent by experience
  • Experience in a customer service or sales support role is a plus
  • Intermediate knowledge of Outlook, Excel, Word. SAP experience is preferred
  • Hands-on problem solver
  • Customer oriented

Wat bieden we?

  • Full-time and varied job in an international company
  • Salary in line with the market. On top of that, extra-legal benefits such as luncheon vouchers, pension and hospitalisation insurance
  • Comprehensive training package to further develop you as a member of the company

Synergie Mechelen Careers

Michiel Coxiestraat 1A
2800 Mechelen
015 28 30

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