Customer experience officer

  • locatie:3000 Leuven
  • jobcategorie:Communicatie
  • Contracttype:interimjob met optie vast werk
  • werkregime:voltijds
  • werkervaring:1-2 jaar
  • Laatste aanpassing:
    13/05/2023 01:13

Wat zal je job inhouden?

  • Tracking customer experiences across online channels and customer journey touchpoints
  • Identifying customer needs and taking proactive steps to maintain positive experiences 
  • Managing customer subscriptions and follow-up of rejected supply request
  • Responding to customer complaints in a timely and effective manner, via email, phone, social media or other applications
  • Analyzing customer feedback on service ranges as well as preparing reports
  • Collaborating with customer service sales, operations, IT, marketing,...
  • Documenting processes, logging technical issues and preparing study case that will be perform by you for our customer service teams
  • Contributing to dunning & collecting process
  • Keeping informed of industry trends and new crm technologies
  • Bringing to new life ideas and personal initiatives
  • Answer complaints 

Wat zoeken we?

  • Extensive experience with gathering and interpretating customer experience information
  • Suberb communication, collaboration and problem- solving skills
  • Great organizational and time management abilities
  • Being able to work on two different locations ( 1 day in Liège and 1 day in Leuven)
  • At least 2-3 years of experience as customer care advisor 
  • Good knowledge of Dutch and English
  • You have excellent analytical and creative skills

Wat bieden we?

  • Competitive salary
  • Meal vouchers
  • After a positive evaluation, you get a permanent contract

Solliciteer voor deze job

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