Customer Care Advisor

  • locatie:9041 OOSTAKKER
  • jobcategorie:Administratie
  • Contracttype:interimjob
  • Shift(en):Wisselend uurrooster
  • werkregime:voltijds
  • werkervaring:1-2 jaar
  • Laatste aanpassing:
    11/07/2024 11:40

Wat zal je job inhouden?

Do you have a problem solving mindset with a strategic communication style? Are you looking for a temporary position and a natural problem solver? Do you want to be part of a team dedicated to sustainable transport solutions?

Our client places customer satisfaction at the forefront. They assist customers across Europe whenever their vehicles encounter issues, managing the process from the initial call to the final invoice payment. Delivering excellent customer service is paramount, with a proactive approach to getting vehicles back on the road as quickly and smoothly as possible.

You will work in a dynamic environment with colleagues from all over the world, where diversity is the strength of the team. The department speaks 21 different languages to support all customers. The operation runs 24/7.

As a Customer Care Advisor, you will be responsible for:

Resolving Financial Queries:

  • Meeting KPIs for cash flow and accounts receivable by ensuring timely invoice payments.
  • Liaising with dealers to correct invoice errors.
  • Representing the Finance Team in monthly market meetings, taking ownership of invoice quality and outstanding invoices.

Managing Customer/Dealer Queries:

  • Investigating incidents and coordinating with all relevant parties.
  • Driving the conversation forward to resolve issues promptly.
  • Concluding the query by assigning responsibility and securing any financial resolutions.
  • Contributing to continuous improvement by sharing relevant feedback within the organization and with other stakeholders.

Wat zoeken we?

Are you the one?

  • You are a proactive problem solver who enjoys negotiating resolutions between different parties.
  • You are customer-focused, always striving for the best possible service and solutions.
  • You are a confident communicator, adapting your style to each customer to ensure they feel heard and supported.
  • You are comfortable working towards deadlines and targets.
  • You are well-organized and value attention to detail.
  • You enjoy working in a team, supporting and uplifting your colleagues.
  • You are fluent in English (both written and verbal). Knowledge of French and/or Italian is an asset.

Wat bieden we?

What's in it for you?

  • Temporary position of 3 months, with possibility of extension if required, starting September 2nd
  • Competitive salary, including meal vouchers, transport costs, shift allowance, etc.
  • Well-being services
  • On-site restaurant
  • Opportunities for career growth within the company
  • Good work-life balance
  • Possibility to work 50% (2-3 days) from home
  • International environment

Does this sound like the perfect job for you? Don’t hesitate and apply now!

Solliciteer voor deze job

Dit bestandstype is niet toegelaten.