Import agent - Ocean freight

As an Import Agent Ocean Freight, you ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean import department.

Your tasks as an Import Agent include:

• Ensure smooth and timely freight process flow meeting customer expectations
• Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
• Track and Trace Ocean Import Files daily
• Use Tree View on daily basis
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing, within ours and customer standards.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
• Meet compliance at all times to regulations internal and external in accordance with government regulations. No fines, penalties or late filing.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
• Meet KPI standards in accordance with the Company’s procedures
• Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)
• Escalation of problems to Management when necessary

Our Client is an  interantional logistics provider, active all over the world. 
They focus on all aspects of logistics (Air, road & oceanfreight) and are currently looking for an import agent!

Our new Import Ocean Freight has  bachelor degree in logistics/supply chain management or 2 years of experience in ocean freight specifically - a combination of both is ideal

• Understanding of ocean documentation process 
• Knowledge of incoterms - big plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word)
• Fluent in English & Dutch (French, German and other languages a plus)
• Hazardous Materials certification (preferred).

You will get the chance to work in an international environment with a lot growth opportunities.

We also offer:

• Personalized development plan with a range of training possibilities
• Growth possibilities (national, regional and/ or global)
• Extra benefits such as insurance, meal vouchers, pension plan....
• A salary based on degree/experience

Do you want to join our team as an Important Agent? Apply now!